Water
We provide safe and clean drinking water to residents and businesses all throughout Surrey.
How to Report a Drinking Water Problem
Have an address, contact information, and a description of the problem ready before reporting a problem.
Non-Emergency Water Problems
- Call in non-emergency problems on the water system directly to the City of Surrey at 604-591-4340, or send it in electronically as a online service request.
Emergency Water Problems
- During business hours 8:30 to 4:30 pm, Monday to Friday, contact us at 604-591-4152.
- After hours emergencies, call 604-591-4431.
Paying Your Water Utility Bill
Learn how to pay your water utility bill and everything else there is to know about utility billing services.
Upcoming Projects
The City has an annual capital construction program as well as a 10 year servicing plan that identifies water system upgrades needed to service the community over the next 10 years. Find out more about current and past tenders, as well as request for proposals, quotations and information for the water program here.
All water system components are designed in accordance with the City's design criteria.
Drinking Water Protection
Protect our drinking water through the City's Cross Connection Control Program.
Drinking Water Connection
View instructions on how to connect to the City's water distribution system.
Water Restrictions
Learn about seasonal watering restrictions in Surrey and see if you are affected.
Water Conservation
Find tips on how you can conserve water and minimize your impact on the environment.
