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Fire Communications Centre

Through our Communications Division, the Surrey Fire Communications Centre provides professional call-taking and dispatch for the Surrey Fire Service, as well as 39 other fire departments across BC (see below for a full list).

Call Volumes

Along with emergency fire dispatch, we provide after-hours public works for eight lower mainland jurisdictions and after-hours bylaws for the City of Surrey.

In 2018, Surrey Fire Communications Centre received over 90,000 calls generating over 75,000 incidents. Innovations in technology provide automated down-streamed interfaces with the British Columbia Ambulance Services for CAD to CAD interoperability, providing the responding crews with quicker notification and overall faster response times.

Performance Measurements and Targets

The Fire Communications Centre follows the National Fire Protection Association standards for its performance measurements and targets:

  • 911 call answering down-streamed calls from the Primary Service Answering Point (PSAP) in 15 seconds or less 95% of the time and within 40 seconds or less 99% of the time.
  • Dispatch processing emergency calls over the five-year period (2014-2018) are 45.8 seconds, well exceeding the standard. (NFPA 1221 standard: 90% of emergency alarm processing shall be completed within 64 seconds or less).

How We Operate

Surrey Fire Communications Centre operates on a two-platoon (or four shift) system, with a group of full-time call-takers and dispatchers permanently assigned to each shift. These employees are supplemented by a team of dedicated and fully trained part time staff, that assist in matching peak staffing and coverage as required in the Centre.

In total, Surrey Fire currently employs 25 individuals in our Communications Centre, with experience levels ranging from a few months to 22+ years of service.

Our Commitment

Surrey Fire Service is committed to providing comprehensive training and development programming. Employees are required to complete skills maintenance drills monthly, advance their education through related training material, and actively participate in department wide training events, under the direction of a qualified shift supervisor and overseen by the Communications Manager.

Additionally, all employees undergo psychometric testing prior to hiring to ensure that they possess the personality and skill attributes as identified through our division.

Surrey Fire continues to advance its dispatching and service boundaries, answering to requests for proposals across British Columbia and identifying best practices for innovation and improved service levels.  We are proud of the exceptional service we provide to the citizens of Surrey and our client fire departments.

Fire Departments We Serve

  • Anglemont Volunteer Fire Department
  • Bowen Island Fire Department
  • Bralorne Volunteer Fire Department
  • Celista Volunteer Fire Department
  • North Vancouver City Fire Department
  • Colwood Fire Rescue
  • District of North Vancouver Fire Rescue
  • Eagle Bay Volunteer Fire Department
  • Esquimalt Fire Rescue
  • Falkland Volunteer Fire Department
  • Field Fire Rescue
  • Golden Fire Rescue
  • Langley City Fire Rescue Service
  • Lillooet Fire Department
  • Lions Bay Fire Rescue
  • Malakwa Volunteer Fire Department
  • Maple Ridge Fire Rescue
  • Nicholson Volunteer Fire Department
  • North Saanich Fire Department
  • Pitt Meadows Fire Rescue
  • Port Coquitlam Fire & Emergency Services
  • Ranchero/Deep Creek Volunteer Fire Department
  • Revelstoke Fire Rescue Services
  • Salmon Arm Fire Department
  • Sasamat Fire Department
  • Scotch Creek/Lee Creek Volunteer Fire Department
  • Seton Valley Fire Department
  • Shuswap Volunteer Fire Department
  • Sicamous Fire Department
  • Sidney Fire Rescue
  • Silver Creek Volunteer Fire Department
  • Skwlax Fire Department
  • Swansea Point Volunteer Fire Department
  • Tappen/Sunnybrae Volunteer Fire Department
  • Township of Langley Fire Department
  • View Royal Fire Rescue
  • West Vancouver Fire Rescue
  • White Lake Volunteer Fire Department
  • White Rock Fire Rescue

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